1/17/2024 0 Comments Call center associate jobs![]() ![]() Prepares and shares lists of customer queries to the concerned management Coordinates with operation team to discuss about report findings Presents data as information for identifying trends leading to corrective actions ![]() Reports all marketing campaign responses and registration requests Reports the daily statistics of the center and self-productivity as per the set indicators Gathers information on availability of services with external service providers to assist the customers Use statistical methods to validate the data accuracy and analyse the data sets to derive relevant information Conducts customer satisfaction surveys through outbound calls for customers Registering customers on calls during or before any campaigns conducted by CR, operations, etc. Maintains customer data in the system Requirements Updating the call center internal databases with added details of specialties and clinicians, services, insurances, timings, etc. Collects and compile the survey responses Strives to meet or exceed call center metrics while providing excellent consistent customer service Reviewing recorded calls of peers and self for quality control Follow up on customer complaints/feedback Act as a first point of contact for complaint management Ensures customers details are updated in the relevant databases as and when requested Answers queries on redemption, point upgrades, offers, etc. Registers customers and educate them about the special programs/ initiatives Assists customers for call back requests received through emails, booking appointments Record the call details in the system along with summary of query Attend customer inquiries through inbound calls Enrollment in any Humana plan depends on contract renewal.Call Centre Operations and Grievance Handling Humana is a Medicare Advantage HMO, PPO and PFFS organization with a Medicare contract. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.ĮEOC Know Your Rights Poster | Pay Transparency Nondiscrimination Provision | FMLA Employee Rights Poster | E-Verify Participant Notification It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. National and local discounts on computers, vacations, phones, retail shopping and more.401(k) retirement savings plan with employer match.Seasonal customer care employees work for a limited period of time, often around the same time each year. We support each of our employees on their journey to achieve work-life balance. Many of our part-time employees take advantage of our flex scheduling, which allows employees to work from home or in a Humana office. Part-time customer care employees work between 20-29 hours per week. These valued employees care for our members, providers, sales representatives and employees by offering various support via traditional, high-touch and digital channels, such as telephone, chat and social media. ![]() Our customer care employees are at the heart of Humana and make up about 12% of Humana’s workforce.
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